Privacy Policy

1. Who We Are

GridflowOS LLC ("GridflowOS," "we," "our," or "us") is a software company that provides a CRM and deal management platform for business brokers. Our principal place of business is in the United States.

This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our website, platform, or services (collectively, the "Services").

2. Information We Collect

Information you provide directly:

• Account registration details (name, email address, business name)
• Billing and payment information (processed securely through our payment processor; we do not store full card numbers)
• Deal and contact data you enter into the platform (seller names, financials, deal notes)
• Communications you send to us (support requests, feedback)

Information collected automatically:

• Log data (IP address, browser type, pages visited, timestamps)
• Device information (operating system, browser version)
• Usage data (features used, session length, clicks) collected via cookies and similar technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the GridflowOS platform
• Process transactions and send billing-related communications
• Respond to support requests and communicate with you about your account
• Send product updates, feature announcements, and educational content (you may opt out at any time)
• Monitor platform security, detect fraud, and enforce our Terms of Service
• Comply with applicable legal obligations

We do not use your deal data or client data for advertising purposes, and we do not sell it to third parties.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share information with:

• Service providers — Third-party vendors who help us operate the platform (hosting, payment processing, email delivery, analytics). These providers are contractually bound to use your information only as needed to provide their services.
• Legal requirements — When required by law, court order, or to protect the rights, property, or safety of GridflowOS, our users, or the public.
• Business transfers — In connection with a merger, acquisition, or sale of company assets, in which case we will notify you before your data is transferred and becomes subject to a different privacy policy.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how users interact with our Services. You may adjust cookie settings through your browser, though disabling cookies may affect platform functionality.

We do not use third-party advertising cookies or sell browsing data to ad networks.

6. Data Security

We implement industry-standard security measures including encrypted data transmission (TLS/SSL), access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately at support@gridflowos.com if you suspect unauthorized access to your account.

7. Data Retention

We retain your account and usage data for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data by contacting us at the email below.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Opt out of marketing communications at any time via the unsubscribe link in our emails
• Data portability (receive a copy of your data in a machine-readable format)

To exercise any of these rights, contact us at privacy@gridflowos.com. We will respond within 30 days.

9. Children's Privacy

GridflowOS is a professional business platform not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have done so, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a prominent notice on the platform. Your continued use of the Services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: privacy@gridflowos.com
• Company: GridflowOS LLC